Include a link for customers to track their order if available. If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you. Please allow 48 hours for the tracking information to become available. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. is not responsible for these charges if they are applied and are your responsibility as the customer. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. (Options may look different depending on the delivery area.) If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. We offer international shipping to the following countries. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred. If you require an estimate of these return shipping costs, please call Customer Service at (+82)-70-4366-0656. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for the return request. For certain returns, UPS Shipping Labels are provided. The customer may also be responsible for return shipping charges, insurance, and shipment tracking for returned merchandise. Shipping and handling charges are non-refundable for all returns. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only. Wowtoolz reserves the right to authorize product returns after 30 days have passed from the invoice date. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Returned merchandise is also subject to a 15% restocking fee. Wowtoolz inspects all returns and reserves the right to refuse credits on damaged, used, or non-resalable items. Returned merchandise is also must be shipped in original packaging, freight prepaid, unused, and in resalable condition. A refund may be arranged excluding freight charges upon inspection. If you are not satisfied with a product, please contact us within 30 days of receipt. Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

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